TERMS & CONDITIONS OF CD SALES
Delivery times CMG Records will aim to process all order within 5 working days of receipt. Providing the product is in stock delivery in the UK should be within 7 working days of despatch, Europe within 14 working days of despatch, and USA and rest of the world within 14 working days of despatch.
'Out of Stock' items From time to time items go out of stock. CMG Records will use its resources to ensure items are not out of stock for more than two weeks. Sometimes manufacturing difficulties beyond our control mean that items may be unavailable for longer periods. For more detailed information e-mail cmg@londonconcertante.com
Purchases via On-Line Account
Orders placed to purchase physical product via the website will be accepted and a contract for its delivery formed between you and us where: you have selected a physical product which is available for delivery; and you have entered payment details which have been verified by our third party online secure banking company, WorldPay; and we have acknowledged, by delivery of an e-mail to you, that your order has been successfully received and accepted by us. Delivery will then occur as per the delivery terms and conditions (see delivery times above).
Returns, Cancellation & Complaints
If you wish to cancel an order for a physical product (CD) you have the right to do so providing you contact us within 14 days of receipt of the item and providing that the shrink-wrap or cellophane layer enclosing the item has not been damaged or otherwise unsealed. A refund will be made but only of the price paid by you for the item in question and not for the price of returning the item itself. To return an item, please enclose a note giving the reason for the return along with the CMG Promotions Limited invoice. Package securely and send it to the address below.
Defective or Faulty CDs or Booklets We will replace items if they are found to be defective or faulty. If you think a compact disc is faulty, we recommend that you try the disc on another CD player before you return it. To return a defective or faulty CD please provide a full description of the fault and the CMG Promotions Limited invoice giving details of the track number and time where the fault occurs and only return the actual defective part, for example, a faulty CD from a set. You do not have to return the jewel case or booklet. Package the faulty CD securely and send it to the address below. All defective or faulty discs will be checked for a defect before a replacement is sent. If a booklet is faulty email us at cmg@londonconcertante.com giving the catalogue number of the recording in question and a description of the problem and we will then be able to send you a replacement. Please remember to include your postal address in the e-mail.
Return Items Address & Complaints: Please return items to CMG Records, 132 Ramsden Road, London SW12 8RE. Any complaints can be sent to the same address or by e-mail to cmg@londonconcertante.com
The returns and cancellation policy outlined in this paragraph does not in any way affect your statutory rights.
Delivery times CMG Records will aim to process all order within 5 working days of receipt. Providing the product is in stock delivery in the UK should be within 7 working days of despatch, Europe within 14 working days of despatch, and USA and rest of the world within 14 working days of despatch.
'Out of Stock' items From time to time items go out of stock. CMG Records will use its resources to ensure items are not out of stock for more than two weeks. Sometimes manufacturing difficulties beyond our control mean that items may be unavailable for longer periods. For more detailed information e-mail cmg@londonconcertante.com
Purchases via On-Line Account
Orders placed to purchase physical product via the website will be accepted and a contract for its delivery formed between you and us where: you have selected a physical product which is available for delivery; and you have entered payment details which have been verified by our third party online secure banking company, WorldPay; and we have acknowledged, by delivery of an e-mail to you, that your order has been successfully received and accepted by us. Delivery will then occur as per the delivery terms and conditions (see delivery times above).
Returns, Cancellation & Complaints
If you wish to cancel an order for a physical product (CD) you have the right to do so providing you contact us within 14 days of receipt of the item and providing that the shrink-wrap or cellophane layer enclosing the item has not been damaged or otherwise unsealed. A refund will be made but only of the price paid by you for the item in question and not for the price of returning the item itself. To return an item, please enclose a note giving the reason for the return along with the CMG Promotions Limited invoice. Package securely and send it to the address below.
Defective or Faulty CDs or Booklets We will replace items if they are found to be defective or faulty. If you think a compact disc is faulty, we recommend that you try the disc on another CD player before you return it. To return a defective or faulty CD please provide a full description of the fault and the CMG Promotions Limited invoice giving details of the track number and time where the fault occurs and only return the actual defective part, for example, a faulty CD from a set. You do not have to return the jewel case or booklet. Package the faulty CD securely and send it to the address below. All defective or faulty discs will be checked for a defect before a replacement is sent. If a booklet is faulty email us at cmg@londonconcertante.com giving the catalogue number of the recording in question and a description of the problem and we will then be able to send you a replacement. Please remember to include your postal address in the e-mail.
Return Items Address & Complaints: Please return items to CMG Records, 132 Ramsden Road, London SW12 8RE. Any complaints can be sent to the same address or by e-mail to cmg@londonconcertante.com
The returns and cancellation policy outlined in this paragraph does not in any way affect your statutory rights.
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